Indgang til Auschwitz og Birkenau med guidebog

Considering we have a complaint being processed out speaks for itself. See the notes regarding this

The tour itself was great and we did have a memorable experience. However pick up time was 12 but we wasn’t informed of the 2.5 hour delay I had to call Tui to find this out myself. Our guide Ollie was amazing and very welcoming and informative. Poor planning with communication though we stood outside in the cold for almost an hour before finding out about the delay.

Information was clear as to our meeting place & time to arrive. We nearly missed our taxi as it wasn't clear it was the 1 we were looking for. The time in the museums was very short for amount there was to see & the area to cover. We were grateful our taxi waited as we were 10 minutes late to the meeting place. The driver was kind, 1 of the passengers less so. Overall, we were really glad we went. Next time we'd book a whole day trip to the museums

So the guided tour I booked months ahead was cancelled 3 days before by TUI Musement. I panicked and we chose a self guided tour with TUI Musement which was £20.00 dearer!! The night before we were told to be at the meet point an hour earlier. Waited in a queue for an hour before being told our tour was 3 hours later! Whole day lasted 11 hours! Security was tighter than airport. We hadn’t got a clue as no one was speaking English. Bad value for money, it was a shambles, beware.

Ten eerste het laat verplaatsen naar een veel later tijdstip van 12 naar 15 erg vervelend! Ook bus bij start al vertragibg en onderweg file.Daar komt bij veel later terug 21.30 uur .Gehaast het kamp bekijken door alles wat tegen zat.Mijn advies boek zelf tickets en een uber !!! Positieve is wel de reisleider Ollie die alles goed probeert te organiseren .

Enige minpuntje dat we hadden dat we te weinig tijd hadden om alles rustig te bezoeken.