Indgang til Auschwitz og Birkenau med guidebog

Ollie was great supported us well thank you

Coach used is uncomfortable for a trip of this duration. Not enough legroom. Tighter than Ryanair’s planes!!! Very last minute comms for the trip. No signage on coach on arrival so difficult to know whether you’re at the correct location.

The tour was rearranged to a later time in the day so we didn’t have enough time to explore the camps. By the time we eventually entered the camp museum we only had just over 2 hours to explore. Also the guide booklet included was not a guide book at all it was just a booklet containing photographs. No camp layout map showing highlighted areas to visit or information about specific exhibitions. Very disappointing

Considering we have a complaint being processed out speaks for itself. See the notes regarding this

The tour itself was great and we did have a memorable experience. However pick up time was 12 but we wasn’t informed of the 2.5 hour delay I had to call Tui to find this out myself. Our guide Ollie was amazing and very welcoming and informative. Poor planning with communication though we stood outside in the cold for almost an hour before finding out about the delay.

Information was clear as to our meeting place & time to arrive. We nearly missed our taxi as it wasn't clear it was the 1 we were looking for. The time in the museums was very short for amount there was to see & the area to cover. We were grateful our taxi waited as we were 10 minutes late to the meeting place. The driver was kind, 1 of the passengers less so. Overall, we were really glad we went. Next time we'd book a whole day trip to the museums